Customer Service, Government Style: Huge Wait Times for TSA "Security"

Dec 2013
33,811
19,359
Beware of watermelons
#1
Whenever it comes to funding the government's own perks and amenities, no expense is to be spared. Both civilian and military government employees are paid more than their private-sector counterparts with equal levels of job skills and education. High ranking government officials travel in luxury and receive generous pensions. Government employees are rarely laid off or fired.

Government agencies claim this is all part of their efforts to attract the finest people and provide the best "customer service" to the general public.

But we all know how that really works out. When you have a government-imposed monopoly, there's no need to provide decent service at all. After all, people have no other options. So why bother? Without any competition — and a legal ban on any entry of new firms that might offer competition — the imperative to offer quality service ceases to exist.

The latest example of how this works can be found in the ever-lengthening wait times to get through TSA security lines at the airport. In the latest story from CBS, we're told that wait times increased by 82 percent at JFK airport from March to April. It's now generally accepted that you must arrive at least two hours ahead of time if you want any hope at all of getting through security and making your flight.

Naturally, the TSA blames it on budget cuts. And that may very well be true, especially since the TSA mandates are set by Congress, and Congress apparently is fine with simultaneously mandating TSA-style security without funding TSA-style security.

Of course it costs members of Congress nothing at all, politically speaking, to cut the budget. Congress will get your money whether or not they do anything with it that makes your life more convenient. The members themselves get to bypass security, so it's only the ordinary taxpayers who have to sit in the long lines. Moreover, if the choice comes down to cutting the TSA budget or cutting pork for powerful special interests, it's an easy choice for Congress.

We've already seen how the government's monopoly on airport security means it has no market incentive to change. There is also no political incentive. Sure, a few constituents will complain about the long wait lines, but they'll soon forget about it and the voters will dutifully fall in line and re-elect most of Congress, which enjoys an incumbent re-election rate of over 90 percent. Airport passengers are politically unorganized and offer no competition to powerful interests like AARP or the Pentagon. Go ahead and call your Congressman. Don't hold your breath on airport security, though.

In spite of it all, the record tax dollars will continue to roll into Washington, DC, and the voters will dutifully keep re-electing the people who made the status quo what it is today. The huge airport lines make for great visuals on the evening news, but all the supposed rage felt by travelers this summer will mostly amount to nothing. The dominant ideology held by most Americans tells them that they need the TSA to "keep them safe," in spite of the fact that the TSA has never, ever demonstrated any ability to actually prevent airline terrorism. Given their monopoly power, the burden of proof is certainly on them.


https://mises.org/blog/customer-service-government-style-huge-wait-times-tsa-security
 
Likes: 1 person
Dec 2013
33,811
19,359
Beware of watermelons
#4
Good Morning America
NYC Airports: We Can No Longer Tolerate TSA's 'Inadequacy'
DAVID KERLEY and JEFFREY COOK,Good Morning America 21 hours ago Comments Sign in to like Reblog on Tumblr Share Tweet Email
0:12 / 2:10


Travelers -- it’s not just you.

Management of the New York City area’s three major airports is fed up with long lines at security check points, and they have given the Transportation Security Administration an ultimatum: Either shorten the lines or we’ll find someone else to do it.

The Port Authority of New York and New Jersey, tasked with running John F. Kennedy, LaGuardia and Newark airports, is threatening to privatize the process of screening passengers before boarding their flight, according to a document sent from the Port Authority to TSA Administrator Peter Neffenger.

“We can no longer tolerate the continuing inadequacy of the TSA passenger services,” the letter obtained by ABC News reads.

According to the Port Authority, the March 15 to April 15 period at JFK saw 253 reported occurrences of 20-plus-minute waits. In 2015, only 10 instances were reported over the same time period.

“The patience of the flying public has reached a breaking point,” the letter reads. Passenger wait times have "risen dramatically in recent months, prompting angry complaints from passengers, terminal operators, and airlines alike citing inconvenience, delayed flights, and missed flight connections."

While the Port Authority says it understands the challenges facing TSA, it says it “is exploring the merits” of participating in private screening “to enhance flexibility in the assignments and operating hours of front line screening staff.”

They wouldn’t be the first.

The busiest airport in the country, Atlanta’s Hartsfield-Jackson International Airport, made a similar threat in February.


https://www.yahoo.com/gma/nyc-airpo...nadequacy-163404595--abc-news-topstories.html
 
Oct 2010
67,687
27,573
Colorado
#5
Saw this first thing this morning.

DIA travelers advised to arrive three hours early because of TSA cutbacks

Get ready to pack your patience for the upcoming summer travel season.

Cutbacks at the Transportation Security Administration are causing long wait times in security lines. The situation has already been happening at Denver International Airport, where officials are warning travelers to arrive three hours before their flights instead of the customary two hours.

The TSA has been cutting back its staff for the past three years. It has lost 10 percent of its screeners at the same time air travel has grown by 9 percent. The result has been interminable lines and frustrated travelers.

On top of that, DIA is expecting record crowds this summer. July is forecast to be the busiest ever for the airport. In recent weeks, some passengers have been reporting wait times of more than one hour.

"The issue is man power. There are not enough TSA agents to handle the load of summer travelers," said Bruce Schneier, a security expert.
More: DIA travelers advised to arrive three hours early because of TSA cutbacks | FOX31 Denver
 
Likes: 1 person
Aug 2014
1,318
902
Earth
#6
Unlike most people, I do not hate the TSA. They are doing a job that needs to be done. My last adventure, they were cool with me. Went through the machine. One TSA guy felt my rolled up sleeve, I think that was the only contact I had.

My father was an airline pilot and flew in his own time, so I grew up in airports, and remember what security was like before 9/11. Frankly, it was a complete joke. Basically a security contractor who did the job at the cheapest price manned by minimum wage employees, and I read that there was a 400 percent turnover a year on average. I thought many times just how simple it would be to get a weapon past these dopes. Personally, I would man security with members of the city or State police.

Here is an idea, hire more people! Why is this so difficult?
 
Likes: 1 person
Dec 2013
33,811
19,359
Beware of watermelons
#7
Unlike most people, I do not hate the TSA. They are doing a job that needs to be done. My last adventure, they were cool with me. Went through the machine. One TSA guy felt my rolled up sleeve, I think that was the only contact I had.

My father was an airline pilot and flew in his own time, so I grew up in airports, and remember what security was like before 9/11. Frankly, it was a complete joke. Basically a security contractor who did the job at the cheapest price manned by minimum wage employees, and I read that there was a 400 percent turnover a year on average. I thought many times just how simple it would be to get a weapon past these dopes. Personally, I would man security with members of the city or State police.

Here is an idea, hire more people! Why is this so difficult?

 
Likes: 1 person
Jun 2012
41,958
15,178
Barsoom
#8
Why do the three hour wait-times and the intrusive security searches of the body and luggage exist? The answer is one religion. Which one?

The TSA does what government agencies do. They are on par with the USPS. They are just witnessed by too many people each day is why it is an issue.
 
Last edited:
Likes: 2 people
Dec 2012
19,820
8,380
California
#9
Time waiting, going and coming...6-hours. If your destination, going and coming is under the wait time, why put yourself through the hassle...drive.